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Kaizen Health Offers Solution to the Medical Care Transportation Problem


The medical field has gone through some of the most significant drawbacks and hurdles in the past year after the COVID-19 pandemic turned healthcare systems upside down. One of the growing problems that existed even before the health crisis is an increasing transportation problem on both the emergency and non-emergency front. Kaizen Health offers a solution to that issue by introducing a streamlined system and experience of ordering non-emergency medical transportation. 

The Chicago-based health technology company has become one of the hot topics in the health sector as it has provided a solution to the transportation pain point that hospitals, clinics, and health centers face all over the nation. Kaizen Health is built on the mission of providing multi-modal medical transportation to patients, members, clinicians, staff, and residents, standing on the principle that a lack of transportation should not be a hindrance to quality health care and living. 

Kaizen Health was started by startup entrepreneur Mindi S. Knebel, who has spent over two decades in the medical and business sectors. She has managed various aspects of business operations, including accounting, finance, human resource, business operations, mergers and acquisitions, and planning. She started the business back in 2016 to revolutionize how medical workers and transporters work together by introducing a data-driven logistics solution that seamlessly connects both sides of the operation.

Transportation remains a bottleneck amongst hospitals and other medical institutions, given that it plays a critical aspect in day-to-day operations and the overall health care experience. Through the growing issues around transportation and logistics in healthcare, Kaizen Health helps bring down transport barriers to the health industry. 

More specifically, Kaizen provides recently discharged patients with scheduled transport services for their checkups and follow-ups, which serves a large portion of the population who don’t have access to private vehicles. The service works because a care coordinator can set up clinic appointments for patients and arrange for transportation through Kaizen’s intuitive dashboard. 

Kaizen Health provides various fleet services, including ridesharing or taxi bookings, vehicles with child car seats, small buses, non-emergency ambulances, medicars, courier services, and many others. These services have proven to be more than helpful for institutions like health systems, payers, senior living providers and municipalities all over the United States. Some of Kaizen’s partners include health centers like Sinai Health System, Tenet Health, Montgomery Place, Northwestern Medicine, UI Health, UnityPoint Health, Weiss Memorial Hospital, West Suburban Medical Center, and many others. The tech-based logistics company also has close ties with transport companies like Uber and Lyft.

By providing a centralized hub for health providers and patients, Kaizen hopes to deliver a meaningful experience that alleviates the strains of getting from one’s home to a medical center and vice versa. The company also hopes to remove the administrative logistics burden from front liners to give them more time to focus on the activities and tasks that contribute to providing quality health care and saving people’s lives. 

In the coming years, Kaizen hopes to continue growing its reach and serve more hospitals in the United States and even beyond borders to serve other health systems in other countries. Learn more by visiting their website


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