The treatment of gastrointestinal disorders is far from one-size-fits-all. Each patient’s needs vary, and what works for one may not work for another. This is where tailored supplement protocols come into play. By conducting assessments to understand each patient’s unique condition, dietary habits, and lifestyle, healthcare professionals can craft a customized regimen of nutraceuticals that addresses the specific needs of the individual.
While personalized IBD supplement protocols have been game-changing, it’s essential to recognize that conducting follow-ups and making regular dose adjustments are equally crucial aspects of patient care. Historically, there was no well-defined framework for optimizing patient support for tailored nutraceuticals for medical conditions.
To fill this void, leading healthcare startup Evinature launched Clinic Support, a pioneering Customer Success model that provides not only customer service, but also comprehensive patient care, including check-ins, follow-ups, adjustments, personal support, and patient/product education.
The Extra Mile That IBD Patients Deserve
It’s not enough to create a tailored IBD protocol and leave it at that. The human body is a dynamic system, and patients’ responses to supplements can change over time. Before Clinic Support, there existed a significant deficiency in IBD customer success where patients frequently had to resort to conducting their own research, which often resulted in misinformation and confusion.
The team behind Evinature is dedicated to more than just providing supplements. They recognize every IBD patient’s need for emotional support and a credible source of medical information, leading to the inception of Clinic Support. “Unfortunately the medical system is overburdened, so often patients will go online to seek information which may not be from a professional source,” says Nir Salomon, Co-Founder and Head of R&D at Evinuature. “Online groups and forums offer a lot of important resources, but these patients require solid, easily accessible medical advice. We also understand that taking a natural compound for IBD is a brave step, and the extra emotional support can make all the difference to treatment adherence.”
Moreover, Shirli Taher-Lev, Head of Customer Success at Evinature, shares why Clinic Support is revolutionary in IBD patient care: “We care. Above all else, patient well-being is everything. Whether they need personal adjustments, information on their condition, or simply emotional support for what they’re going through, we make a concerted effort to give as much time and energy as possible. But more than that, we actively initiate conversation with our clients – we’re not waiting for them to tell us how they feel, we actively approach them for regular follow-ups. This helps us rule out any contraindications or bad reactions so we can make adjustments and offer the best care possible throughout their recovery. And you can see it makes a difference to our patients, they’re so thankful for the time and attention.”
Clinic Support’s impact on IBD patients has been overwhelmingly positive, as evidenced by the outpouring of messages from individuals who have experienced the benefits of unwavering, hands-on support.
Here are some of the patient’s testimonials via Trustpilot:
“Evinature has dedicated professionals who reached out to us by phone and discussed my daughter’s needs. I could not believe the personalized care and they truly value their customers.”
– Mr. Gonzalez
“I am so thankful for the care I’ve received and the staff on hand to help answer any questions I’ve had. I will definitely continue my maintenance protocol to ensure I stay healthy for when baby arrives! Thank you to all who have helped me on this journey.”
– Alexa Taylor
“I love the ongoing support I get from the Evinature team and how easy it is to reorder! I’m extremely grateful for Evinature and for the chance to get my “normal” life back!”
– Heather Odom
“I never expected such a personalized experience. Nir emailed me asking if we could talk on the phone and was so helpful. He continues to walk me through this process and I am so grateful for his calm and encouraging demeanor. Highly recommend!!”
– Robin Schwarz