By: Elowen Gray
Harrington Group International, LLC (HGI) is a U.S. software company founded in 1991 by Rick Harrington, Jr. in Maitland, Florida. It specializes in enterprise solutions for quality management and process improvement, serving industries like aerospace, healthcare, manufacturing, medical devices, automotive, life sciences, and tech.
Its offerings span integrated enterprise platforms, standalone SaaS modules, and complementary services. The central product in HGI’s portfolio is the Harrington Quality Management System (HQMS).
Introduced in 2002, HQMS is a web-based enterprise quality management platform designed to integrate multiple quality and compliance functions into a single system. Key modules of HQMS are as follows: Audit management, Document control, Calibration management, Training management, Project management, Supply chain management, and Risk management.
HQMS was among the early enterprise-level systems to provide an integrated approach, consolidating previously separate quality functions into a unified digital environment. HGI’s progression into software-as-a-service (SaaS) offerings began in the late 1990s.
The company’s SaaS development timeline features significant releases: Corrective Action (CAPA) Online in 1998, Enterprise QMS Expansion in 2001, HQMS in 2002, and Calibration Recall SaaS in 2025. These milestones demonstrate the industry’s move towards cloud-based enterprise software.
Beyond its core enterprise systems, HGI has also developed specialized tools to address targeted areas of quality management. One such tool is the Supplier Collaboration Portal, which enables organizations to engage with external partners and vendors in a controlled, high-quality environment.
HGI also provides standalone SaaS modules, allowing companies to adopt individual quality management functions without deploying the full HQMS suite. These specialized solutions broaden the company’s applicability across industries with varying compliance requirements.
In addition to its software products, Harrington Group International offers a range of complementary services designed to support the implementation and long-term use of its platforms.
These services include application hosting for organizations without in-house infrastructure, software training to equip users with the skills needed to manage the systems effectively, and data migration to transfer existing records and compliance documentation into HGI’s digital platforms.
The company also provides system integration to ensure compatibility with clients’ existing enterprise systems. Together, these services form an integral part of HGI’s portfolio, enabling organizations to transition smoothly from traditional quality management methods to modern digital solutions.
HGI’s products are designed for industries where quality and compliance are central to operations. Its platforms are applied in sectors such as aerospace and defense, where they support adherence to strict regulatory and supplier standards, as well as in healthcare and medical devices, where compliance with established quality frameworks is essential.
The company’s solutions are also used in manufacturing and automotive industries to manage production quality and align with ISO standards, while in life sciences and technology, they help organizations maintain regulatory compliance and oversee risk.
The adaptability of HQMS and related tools enables these industries to implement standardized quality management systems across varied regulatory environments. HGI’s solutions are used by a range of companies, including Fortune 500 firms, which require scalable platforms to manage global quality and compliance operations.
The presence of these larger organizations among its clientele reflects the system’s adoption in highly regulated industries with complex operational needs. Harrington Group International’s portfolio positions it as a long-standing provider of quality management software, with particular emphasis on integrated enterprise systems and early SaaS adoption.
The release of CaWeb in 1998 and the Harrington Quality Management System (HQMS) in 2002 positioned Harrington Group International among the early developers of web-enabled quality management applications. These milestones marked the company’s transition from desktop-based tools to integrated enterprise solutions accessible through digital platforms.
Over time, HGI expanded its portfolio with additional SaaS modules, including the launch of Calibration Recall in 2025, reflecting its ongoing emphasis on cloud-based compliance and process improvement. Supported by complementary services and industry-specific applications, HGI has maintained a sustained presence in the quality management software sector for over three decades.
