The Choking Hazard Alert
Kraft Heinz Takes Swift Action to Ensure Consumer Safety
In an urgent move to protect consumers from a potential choking hazard, Kraft Heinz, a renowned name in the food industry, has initiated a voluntary recall of a specific batch of its popular product – individually-wrapped Kraft Singles American processed cheese slices.
The Unfortunate Wrapper Issue
What Went Wrong and How It’s Being Addressed
The recall comes in response to a rather unexpected glitch in one of Kraft Heinz’s wrapping machines, a machine essential in the packaging of their cheese slices. This hiccup resulted in a thin strip of film adhering to the cheese slice, even after it had been removed from the wrapper.
This unexpected occurrence raised concerns at Kraft Heinz, prompting a swift investigation into the root cause. It was discovered that one of the wrapping machines, a crucial component of their production process, had developed a temporary issue. This issue led to the thin strip of film remaining on the cheese slice, posing a potential choking hazard when consumed.
The Response and Resolution
Swift Action and Machine Fix
The company, with headquarters in both Chicago and Pittsburgh, acted promptly to rectify the issue by addressing the problem with the problematic wrapping machine. The technical team at Kraft Heinz worked diligently to identify and correct the flaw. With the machine now fixed and operational, steps have been taken to ensure that such an issue does not recur in the future.
Consumer Concerns About Kraft Heinz
Listening to Feedback and Taking Responsibility
Kraft Heinz demonstrated its commitment to consumer safety by taking action upon receiving several consumer complaints regarding the problematic cheese slices. While six cases reported instances of gagging or choking, the company emphasizes that there have been no reported injuries or serious health concerns related to this issue. However, the company understands the gravity of the situation and is dedicated to preventing any potential harm to its consumers.
Product Details and Recall Information
Checking the Dates and How to Respond
This recall pertains specifically to 16-ounce Kraft Singles American Pasteurized Prepared Cheese Product with a “Best When Used By” date falling between Jan. 10, 2024, and Jan. 27, 2024. Additionally, 3-pound multipacks of Kraft Singles American Pasteurized Prepared Cheese Product with a “Best When Used By” date between Jan. 9, 2024, and Jan. 13, 2024, are also affected.
Verifying and Returning Affected Products
What Consumers Should Do
To ensure their safety, consumers who have purchased these products are strongly advised not to consume them. Instead, they should promptly return them to the store where the purchase was made, where an exchange or refund will be provided. Alternatively, consumers can reach out to Kraft Heinz directly at 1-800-280-8252 to determine if their product is part of the recall and to facilitate reimbursement.
This proactive approach is aligned with Kraft Heinz’s core values, placing consumer safety and satisfaction at the forefront of their operations.